TRIP JACK PRIVATE LIMITED

PRIVACY POLICY

[Version Date: February 10, 2025]

Trip Jack Private Limited (“TripJack,” “we,” “us,” or “our”) respects the privacy of its users (“User,” “your,” or “you”). TripJack is a premier travel platform that empowers travel agents, tour operators, and related service providers with a range of online tools and travel-related offerings (the “Services”) through the website – www.tripjack.com, or any other domains/sub-domains operated by TripJack (“Website”, or “Platform”). This policy also applies when you engage with us in any other related way such as by email, or social media channels to avail our Services. 

By accepting the privacy notice on our Website when prompted to do so, and/or accepting the terms of this Privacy Policy when registering and using our Services on our Website, you agree to the practices described in this policy.

We will post any changes to this Privacy Policy from time to time as a hyperlink at the bottom of our Website. Please regularly review this Privacy Policy. If you subscribe to our newsletter and/or share your email ID with us, we will also send you an email describing such changes to the Privacy Policy. 

This Privacy Policy is applicable to users of the Website from across the world except for such users who are residents of, visitors to, or are employees or candidates who reside in the European Union.

PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND OUR POLICIES AND PRACTICES REGARDING YOUR INFORMATION AND HOW WE WILL TREAT IT. IF YOU HAVE ANY QUESTIONS REGARDING THIS PRIVACY POLICY, PLEASE SEND US AN EMAIL AT TASUPPORT@TRIPJACK.COM.

  1. ABOUT TRIPJACK

TripJack is a premier B2B travel Website based in India that empowers travel agents, tour operators, and related service providers with advanced online solutions. Our Website enables efficient travel bookings, reservations, and custom travel packages, supported by innovative web and e-commerce technologies. By streamlining travel-related transactions, both domestically and internationally, we help our partners achieve greater business success—all while ensuring that data and privacy are safeguarded throughout your interactions with our Services. 

  1. WHAT PERSONAL INFORMATION (“INFORMATION”) DO WE COLLECT?

  1. Information that you disclose to us.

When you browse our Website, you may choose to disclose Personal Information such as your full name, email address, phone number with country code, to connect with us for receiving exclusive promotions offering special deals, marketing and product related Information or to respond to your query. 

Once you register on our Website, you may share additional Information depending on the context of your interactions with us and the Services, the choices you make, and the products and features you use. You may additionally disclose the following Information:

  • Your identity details such as Permanent Account Number (PAN), Goods and Services Tax Identification Number (GST Number), Aadhaar Number, License Number, Voter ID, Passport Number, date of birth, postal address, photograph, company and designation;

  • Reference details such as ID of any salesperson or distributor that introduced you to TripJack’s Services;

  • Your bank details such as bank name, branch, account number, cheque number, cheque drawee bank name, cheque issue date, last 4 digits of your debit card number. However, we currently do not collect or store any credit card, debit card or UPI IDs, as we are using third-party payment processors. However, we will update this Privacy Policy when we start using and storing such Information. We will also inform you via reasonable means if we start collecting such Information from you; 

  • Passenger details such as full name, mobile number, email address, and GST Number (for business travel, optional) and visa type (including duration) to facilitate their travel and travel assistance bookings and facilitate a streamlined provision of our Services to you; 

  • Your photograph, name, designation and company if you choose to publish your testimonial on our website; and

  • You may also share the details of any reseller you are onboarding, i.e., a reseller or authorised persons to act and use our Services on your behalf. These include their name, email address and phone number. 

  1. Information that we collect about you.

When you browse our Website or receive our Services, we may collect the following Information about you automatically or through our third-party service providers:

  • System and usage details such as your geolocation, IP addresses, usage information for security and operation of our Website, for troubleshooting, and for our internal analytics and reporting purposes.

  • Information about you to verify your identity including your name, phone number, email ID, and address.

  1. HOW DO WE COLLECT INFORMATION?

When you navigate our Website, interact with us on the Website and use our Services we collect Information from your use of our Services in the following ways: 

  1. At the time of registration on our Website;

  2. From third parties when we verify your identity and details;

  3. In email, text, and other electronic messages between you and us;

  4. When you interact with our advertising and applications on third-party website and services, if those applications or advertising include a link to this Privacy Policy; 

  5. From you placing a booking, which includes details of transactions you carry out on our Website;

  6. When you subscribe to a newsletter; 

  7. From your responses to a survey; 

  8. From forms filled out by you; 

  9. From records or copies of correspondences (including email addresses) if you contact us; 

  10. When you share Information to be published or displayed on our Website. 

  1. HOW DO WE PROCESS YOUR INFORMATION?

We process the Information we collect to deliver, enhance, and secure our Services. In particular, the information so collected is used to:

  1. Provide, improve, and manage our offerings while ensuring robust security and fraud prevention.

  2. Facilitate user onboarding, registration, and smooth interactions on your dashboard.

  3. Support a range of travel-related services—including bookings, managing itineraries, and processing payments.

  4. To provide and support a range of travel assistance services.

  5. Comply with legal obligations and regulatory requirements.

  6. We may store the necessary Information to process cash back & discounts, chargebacks, if applicable.

  7. Enhance our Website’s experience, such as by showcasing testimonials.

  8. Send you periodic emails, in accordance with law via the email address provided by you to (i) send information, respond to inquiries, and/or other requests or questions; (ii) process orders and send information and updates pertaining to such orders; (iii) send additional information related to your product and/or Service; and (iv) market to our mailing list or continue to send email to you after the original transaction has occurred.

Each of these processes is designed to ensure a personalized, secure, and efficient experience tailored to your needs.

  1. DISCLOSURE OF PERSONAL INFORMATION

    a. Other Disclosure of Information. 

    There are times when the Information that you have shared with us may be shared by TripJack with others to enable us to provide you our Services, including contractors, travel partners, distributors, service providers, and third parties (“Partners”). This section discusses only how TripJack may share such Information with Partners. We will ensure that our Partners protect the Information so shared with us. The following describe how we may share Information: 

  • We may share Information with our Partners to verify your identity, ensure security and to prevent frauds.  

  • We will share Information with our Partners for Website operations, data hosting, and IT support.

  • When you reserve or purchase travel services through the Website, we share only the necessary passenger’s Information with our Partners —such as airlines, hotels, car rental agencies, and travel agencies—that you instruct us to share the Information with to ensure the successful fulfilment of the travel arrangements. This is an integral part of your user journey, empowering you to review and confirm your choice before your data is shared.

  • We may share Information with our Partners providing customer support to collate your queries received via different modes and ensure timely resolution.

  • We may share your Information with our payment processing Partners and to enable secure and convenient modes of payment processing.

  • We may share your Information with our communication Partners for sending email, messages and for marketing assistance. 

  • We may share your Information with our Partners such as Indian Railway Catering and Tourism Corporation to enable you to register as an authorised travel agent for booking train tickets. 

We require all other Partners, to whom we disclose your Personal Information, to enter into contracts with us to keep Personal Information confidential and use it only for the purposes for which we disclose it to such Partners. 

  1. Other Disclosure of Information. 

We will disclose Information (i) to comply with any court order, law, or legal process, including to respond to any government or regulatory request, (ii) to enforce or apply our Terms and Conditions and other agreements, including for billing and collection purposes, (iii) if we believe it is necessary or appropriate to protect the rights, property, or safety of TripJack, our customers or others, and/or (iv) if it is necessary or appropriate to protect the rights, property, or safety of TripJack, our customers, or others, and this includes exchanging Information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

  1. Linked Sites and Disclosure of Member Information

Our website may contain links to third-party websites ("Linked Sites"). When you click on one of these links, you will leave our site and enter a website that is not under the control of TripJack. We encourage you to review the privacy policies and terms of use of any Linked Sites, as their practices may differ materially from those of TripJack.

  1. Sale to third parties

We do not sell or trade individual customer names or other Personal Information to third parties without your consent. 

  1. OUR COOKIE POLICY 

Cookies are small pieces of text used to store information on web browsers. Cookies are used to store and receive identifiers and other information on computers, phones, and other devices. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this Privacy Policy, we refer to all of these technologies as “Cookies.” 

We use Cookies on our Website to (a) help remember and process items in the shopping cart, (b) understand and save your preferences for future visits, (c) keep track of advertisements, (d) compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future, and (e) allow trusted third-party services that track this information on our behalf.  You can set your browser to refuse all or some browser Cookies. However, if you configure your browser to send a "Do Not Track" signal, our Website does not currently support or honour such requests. Consequently, regardless of your browser settings, we may continue to use cookies and similar technologies as described in our Cookie Policy. 

  1. HOW DO WE PROTECT INFORMATION WE COLLECT?

All Information transmitted from our website is secured using Verisign SSL (Secure Socket Layer) encryption. This means that any data you provide to TripJack, including during travel purchases, is automatically encrypted by your browser before being sent to us. SSL is a proven security technology that scrambles your data, ensuring that it remains confidential and protected from unauthorized access during transmission. We require username and passwords for our employees who can access your Personal Information that we store and/or process on our Website and servers. We will implement reasonable security measures every time you (i) place an order, or (ii) enter, submit, or access your Information, (iii) register, or (iv) access our Website, on our Website and App.  

We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. All Information you provide to us is stored on our secure servers behind firewalls.  The safety and security of your Information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Website. Any transmission of information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our Website. 

In the event of a data breach, we will notify you at the earliest via (i) email and/or (ii) our Website.  

  1. HOW LONG DO WE RETAIN YOUR PERSONAL DATA?

At TripJack, we retain your Personal Information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including providing our services, complying with legal obligations, and resolving disputes. In accordance with applicable law, we will retain your data for a period of seven (7) years following the termination or closure of your account. In some instances, the retention period may be extended if required by law, regulatory obligations, litigation holds, or other legitimate business purposes.

After the applicable retention period expires, your Personal Information will be securely deleted or anonymized, ensuring that it can no longer be associated with you.

  1. GOOGLE ADSENSE AND GOOGLE ANALYTICS

Our application integrates with Google Sync to provide seamless access to your Google account's contact information, thereby enhancing the management of your travel bookings. We retain Google user data only for as long as necessary to deliver and improve our services, and all data—such as contact details—is stored securely and accessed solely by authorized personnel.

Your Google-related data is maintained for as long as your account remains active or as required to fulfil the purpose for which it was collected, including compliance with legal obligations. In the event of account termination or closure, we may retain your data for a fixed period of seven (7) years or as mandated by applicable law.

You may request the deletion of your Google data at any time by contacting our support team. Upon receiving your request, we will remove all associated Google data from your account within 30 days. Additionally, data from inactive accounts will be automatically deleted after a predetermined period.

  1. YOUR PRIVACY RIGHTS

We respect your privacy and are committed to safeguarding your personal data. Accordingly, you have the following rights:

  1. Consent Withdrawal:

You may withdraw your consent for the storage and/or processing of your personal data at any time. Please note that withdrawing consent may affect our ability to provide you with certain services. 

  1. Rectification:

Should you find any personal data we hold about you to be inaccurate or incomplete, you have the right to request its correction or supplementation. In many cases, you can also update this information directly by logging into your account. Please inform us as soon as possible of any inaccuracies.

  1. Grievance Redressal:

If you have any grievances or are dissatisfied with how we manage your personal data, you have the right to seek redress through our grievance redressal mechanism, which is designed to address concerns regarding our handling of your data.

  1. Right to File a Complaint:

If you believe that our processing of your personal data violates applicable laws, you have the right to lodge a complaint with the appropriate supervisory authority in your jurisdiction. 

To exercise any of these rights or to obtain additional details regarding the process, please contact us using the contact information provided below.

  1. HOW TO FILE A GRIEVANCE OR EXERCISE YOUR RIGHTS 

TripJack is committed to addressing any concerns or complaints you may have regarding our data processing practices or any related issues. We aim to resolve all grievances promptly and fairly while ensuring the confidentiality of your personal data.

If you have any concerns or wish to file a grievance, please email your detailed complaint to salessupport@tripjack.com. In your email, kindly include the following information:

  • Your full name and contact detail

  • A clear description of your grievance

  • Any relevant supporting documents or evidence

 We will respond within 15 days of receiving such request or query. Additionally, in order for us to respond to your request or query, we will need to collect information from the requesting party to verify their identity.

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